Effective Date: March 29, 2026
BiteWise (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the BiteWise food waste tracking platform.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, business name, billing address, and payment details when you register or subscribe to BiteWise.
Usage Data: Information about how you interact with our platform, including log data, IP addresses, browser type, pages visited, and timestamps.
Photo & Waste Data: Images of food waste bins submitted through our QR code scanning process, along with estimated volume, weight, and food type data generated by our AI system.
Device Information: Information about the smartphone or device used to scan QR codes and submit photos.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the BiteWise platform; Process transactions and send billing-related communications; Analyze food waste data and generate dashboard insights for your account; Improve our AI models and platform features; Respond to customer support inquiries; Send service-related notices and, where permitted, marketing communications; Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share your information with:
Service Providers: Third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processors), bound by confidentiality obligations.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Waste image data and analytics may be retained to improve our AI models unless you request deletion.
5. Data Security
We implement industry-standard security measures including encryption, access controls, and secure servers to protect your information. However, no method of transmission over the internet is 100{a0cbc6156086913972289fa29f186cc36d9fc4ce6310a302e65fb9a31a0c6da2} secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to: Access, correct, or delete your personal data; Object to or restrict certain processing; Withdraw consent at any time; Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at privacy@bitewise.app.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. You may control cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children’s Privacy
BiteWise is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
BiteWise 1654 Calle Tulipan Ste. 100 San Juan, Puerto Rico 00927 Email: privacy@bitewise.app